Privacy Policy

Last updated: 15 October 2026

1. About Us

Mithai Kottu is a brand of Aakarika Hospitality. These Terms & Conditions govern your use of www.mithaikottu.shop and purchases made through the website.

Throughout these terms, “Mithai Kottu”, “we”, “us” and “our” refer to Aakarika Hospitality operating under the Mithai Kottu brand.

Business address:
Somajiguda, Hyderabad, Telangana 500082, India.

Email: support@mithaikottu.shop

Our online store is hosted on Shopify, which provides the e-commerce platform used to offer our products.

2. Using Our Website

By using our website or placing an order, you agree to these Terms & Conditions and the applicable policies disclosed before your purchase.

You must be at least 18 years old and legally capable of entering into a contract to place an order. Anyone under 18 may browse the website under the supervision of a parent or legal guardian, who must place any order on their behalf.

You must not misuse the website, interfere with its security, submit fraudulent information or use its content for unlawful purposes.

3. Product Information and Availability

We make reasonable efforts to present accurate product descriptions, prices, ingredients, quantities and availability.

Product photographs are illustrative. Minor differences in colour, finishing, arrangement and appearance may occur between photographed products and the items supplied. Such variations do not excuse a material difference from the product description or the supply of defective goods.

Products and pack sizes are subject to availability. If we cannot fulfil an order as confirmed, we will contact you to discuss an alternative or refund the amount paid for the unavailable items. We will obtain your agreement before making a material substitution.

Props and accessories shown in photographs are included only where expressly listed in the product or hamper description.

4. Ingredients, Allergens and Storage

Please review the ingredients, allergen information, shelf life and storage instructions for each product before purchasing or consuming it.

Different products may contain different allergens. If you have a food allergy or dietary restriction and require clarification, contact us before ordering. Do not assume a product is free from an allergen unless expressly stated.

Follow the storage instructions and consumption dates provided on the packaging. Where refrigeration is required, refrigerate the product promptly after delivery or pickup.

For gifts and hampers, please ensure the recipient receives the relevant storage and allergen information. Individual items within a hamper may have different storage requirements and shelf lives.

If a product appears spoiled, damaged or unsafe, do not consume it. Contact our support team.

5. Prices and Payments

Prices are displayed in Indian Rupees. Applicable taxes and any delivery or other charges will be disclosed before payment.

Only fully paid orders are processed. Cash on delivery is not available.

Prices and offers may change for future purchases. Changes will not retrospectively alter the price of an accepted order.

If we identify a material pricing or listing error affecting your order, we will contact you with the corrected information. You may accept the correction or receive a refund for the affected order; we will not charge an additional amount without your consent.

6. Order Information and Confirmation

Please provide an accurate name, telephone number, email address and delivery or pickup information when ordering.

An automated order acknowledgement confirms receipt of your order. Fulfilment remains subject to successful payment, product availability and delivery serviceability.

We may decline or cancel an order where payment fails, fraud is reasonably suspected, the requested location cannot be served or the product is unavailable. If payment has been collected for an order we cannot fulfil, we will notify you and arrange the applicable refund.

Please contact us immediately if you notice an error in your order details. We will assess whether a correction is possible, but changes cannot be guaranteed once preparation or dispatch has begun.

7. Delivery

We offer local delivery within Hyderabad and pan-India delivery to serviceable locations. Availability may vary by product, destination and the handling requirements of the items ordered.

Applicable dispatch and delivery estimates will be displayed before purchase or agreed with you when the order is placed.

Delivery estimates may be affected by weather, transport disruptions, festive demand or other circumstances beyond our reasonable control. We will communicate material delays when identified and assist with resolving delivery issues.

Please ensure the delivery address and recipient’s contact details are accurate and that someone is available to receive the order. If delivery cannot be completed, contact our support team to discuss the available next steps.

Nothing in this section excludes remedies available under applicable law for non-delivery or delivery later than the stated schedule.

8. Store Pickup

Pickup orders require at least one day’s advance notice and are subject to order confirmation.

Pickup address:
Somajiguda, Hyderabad, Telangana 500082, India.

Please confirm the collection time with our team and carry your order confirmation when collecting your purchase.

If you are unable to collect at the agreed time, contact us promptly. Any revised collection arrangement will depend on the product’s shelf life and storage requirements.

9. Cancellations and Change-of-Mind Returns

Customer-requested cancellations are not available once an order is confirmed.

Due to the perishable nature of our products, we do not accept returns or exchanges for a change of mind, personal taste preference or an incorrectly selected product where we have supplied the order as described.

This policy does not restrict your rights where products are damaged, defective, spoiled, incorrect, materially different from their description or where another remedy is required by applicable law.

10. Damaged, Incorrect or Spoiled Products

If there is a problem with your order, please contact us within one day of delivery or pickup wherever possible, so we can investigate promptly.

Email support@mithaikottu.shop providing:

Your order number and contact details.
A description of the issue.
Clear photographs of the affected product and packaging.
The batch details and date markings, where available.
Any other relevant supporting evidence reasonably available to you.

Please retain the packaging and affected product where safe and practical until we advise you on the next steps. Do not consume a product you believe may be unsafe.

We will review the issue and provide an appropriate replacement or refund, depending on the circumstances and your applicable rights. An unboxing video is not a mandatory condition for raising a complaint.

The requested one-day reporting window helps us assess perishable products promptly. It does not remove rights available under applicable law, including where an issue could not reasonably have been discovered within that period.

Please do not return food products without first contacting our team for instructions.

11. Refunds

Where a refund is approved, our standard processing timeframe is 10–14 calendar days from approval, subject to any shorter period required by applicable law.

We will communicate the refund details to you. If the refund has not been received within the advised timeframe, contact our support team with your order number.

12. Customised, Corporate and Bulk Orders

Custom selections, branded packaging and bulk orders are available by arrangement.

These orders require 100% advance payment. The agreed products, quantities, customisation, prices and delivery or pickup arrangements will be recorded in the order confirmation or quotation.

Please review and approve all names, messages, logos, artwork and delivery details before production. You must have permission to use any branding or material supplied to us.

Once confirmed, customised, corporate and bulk orders cannot be cancelled and are not refundable for a change of mind. Requests for subsequent changes are subject to feasibility and any additional charges agreed in advance.

This restriction does not exclude remedies for defective, incorrect or undelivered goods, failure to meet the agreed specifications, or other circumstances where a remedy is required by applicable law.

13. Offers and Promotions

Discounts and promotional offers are subject to the conditions stated with each offer, including eligibility, validity dates, minimum order values and any usage restrictions.

Whether offers may be combined will be specified in the relevant promotion.

Changes to or withdrawal of a promotion will apply prospectively and will not remove a valid discount already applied to an accepted order.

14. Intellectual Property and Customer Content

Website content, including our logo, packaging designs, photographs, videos and written material, belongs to Mithai Kottu or its respective licensors. You may not reproduce or commercially use this material without permission, except as permitted by law.

Reviews and other content you submit must be genuine, lawful and must not infringe another person’s rights. We may remove fraudulent, abusive or unlawful content.

If you submit a review for publication, you permit us to display it with the name or identifier you provide. Separate permission will be sought where needed for other promotional use of your photographs or personal content.

15. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India.

Please contact our support team first if a concern arises so we can work towards a resolution. This does not prevent you from approaching a competent consumer commission, court or other authority available to you under applicable law.

16. Changes to These Terms

We may update these terms to reflect changes to our services, operations or legal obligations. The latest version and its update date will be published on this page.

Updated terms will apply prospectively. They will not retrospectively reduce your rights in relation to an order already accepted.

If any provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

17. Customer Support and Grievance Redressal

For order assistance, product concerns or questions about these terms, contact:

Mithai Kottu — Aakarika Hospitality
Somajiguda, Hyderabad, Telangana 500082, India.